FAQ
Questions Canadian restaurant owners actually ask.
Commission, setup time, switching from a delivery app, billing — answered directly, before you have to ask.
Before you sign up
Questions restaurant owners actually ask
Do I have to leave my delivery marketplace app?
No. Most restaurants on DirectDine keep their marketplace listings running and simply add this as the channel that's actually theirs — their own site, their own customer data, a fraction of the commission. Nothing about signing up requires you to cancel anything else.
Is this just another QR ordering app, or does it replace my other tools too?
It replaces the pile, not just the QR code. Full POS, reservations, waitlist, floor plan, staff scheduling, inventory, cash drawer, tax reports and marketing all run on the same login as ordering — one system instead of a separate app for each.
Is there a contract?
No contract. Every plan starts with a 14-day free trial and no card required. Cancel or switch plans anytime from your dashboard.
How fast can I actually go live?
Most restaurants are live the same afternoon: build your menu (or photograph your paper one and let AI read the items in), connect payments, and publish. Print the QR codes and you're open.
Who holds my money?
Nobody but you. Payments settle straight into your own payment account — we're never in the middle of your money the way a marketplace that pays you out on its own schedule is.
I don't want a full website, just QR ordering at the counter. Is that an option?
Yes — Starter is table and counter QR ordering, the kitchen board, full POS and the entire back office, with no public website required at all.
What if something breaks at 9pm on a Friday?
You reach a real person, not a chatbot. Support is 24/7 and human — a busy restaurant can't wait for a ticket queue to open Monday morning.
What happens after I submit the onboarding form?
A person on the platform team reviews it — not an automated queue — and follows up to finish anything you left blank. You'll hear from us directly.
Do I need my own website or domain already?
No. Your branded ordering site is created for you at signup; a custom domain is available on Pro if you'd rather use one you already own.
What if I outgrow my plan?
Upgrade from your dashboard in a couple of clicks — nothing to migrate, no data to re-enter. Your menu, orders and customer history carry straight over.